Pet Travel Basics: Ready to Roam?

Help remind your veterinary customers of what pet parents and clinic staff need to be prepared for when it comes to pet travel before the summer season.

The smell of the open road! It’s a staple of the summer travel season. Oh wait, are we behind a garbage truck? What’s that smell? Oh no, Fluffy got car sick!

Let’s rewind. This all could have been avoided. If we went back in time to ten days prior to the time in the car, we would be back to the day when Fluffy was brought in for a health certificate. While Fluffy was getting all of his vaccines updated and the veterinarian was ensuring he was healthy enough to travel and for the health certificate to be issued, did your veterinary customer think to ask about whether he gets car sick?

It’s important to help veterinarians recognize that preventing a problem is an easier course of action than handling medical concerns on the road with frustrated clients who demand immediate answers. Reminding your customers to engage pet owners with the right questions at the right time will help to head off these concerns before they become an issue on a

long car ride. Ensuring your customers’ clients are prepared prior to travel with what medications to have in the event of motion sickness prior to departing on a road trip will do a lot to keep their clients happy and ensure your customers

maintain that relationship. We must also remind our customers to have their staff prepared to handle the concerns of pet owners by phone when unexpected travel issues arise. Providing empathy, genuine concern, and solutions to your customers’ most valuable clients over the phone will go a long way to enhancing the veterinarian-client relationship.

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